6 Miscellaneous Types of Business Process Outsourcing
A multitude of mission-critical business processes can be outsourced in the digital age. This allows organizations of all sizes to focus their resources more efficiently and enjoy expert assistance affordably.
The main barrier to adoption of business process outsourcing (BPO) is a lack of knowledge of the solutions that are available. To address this, here is a look at just a handful of the outsourcing options that are available to you right now.
Payroll & HR
When defining BPO, a very useful example of this is the outsourcing of payroll management and other HR-related responsibilities to third parties.
This is particularly appealing for startups and small businesses that might not have the capacity or the budget to take on permanent team members to wrangle everything from salary payments to internal disputes. If you also want to educate yourself on how to avoid stress when dealing with payroll, you can easily do so with the help of professionals.
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While you may choose to take these processes in-house further down the line, BPO ensures that you can stay lean and mean while remaining compliant with relevant regulations and ensuring employee engagement and satisfaction as your business grows.
IT support
IT is another vital aspect of a modern business which requires specialized training, knowledge and experience to handle effectively. And in the case that it is not feasible to create a distinct team to tackle this, outsourcing managed IT services in Charlotte NC is the obvious answer.
This is particularly crucial because downtime costs are growing and you want to know that you can call on experts to solve IT snafus quickly, without this being prohibitively expensive.
Customer services
Even large corporations choose to outsource an answering service and other customer services to third party providers, and it can also be a boon to offload this responsibility elsewhere if you run an up and coming organization.
BPO vendors in this sector will typically have the necessary infrastructure to respond to customer queries and complaints already in place, whether you want to do this in a call center context, or via online support setups.
Marketing
This is a form of BPO which you might do without even thinking about, because it is common for companies to hire marketing agencies to run lynchpin campaigns for them.
Even if you have a marketing department in place, certain aspects of promoting products and services are simpler and more affordable if you opt to outsource them instead.
From social media marketing to video content and even podcasts, all sorts of marketing requirements can be fulfilled by third parties. Even hiring a freelancer to work on one aspect of a campaign which is otherwise being managed internally can fall into this category.
Sales
Worth considering separately from marketing in spite of the close relationship these two share with one another, sales outsourcing can alleviate you of many of the burdens that come with trying to find prospects, generate leads, nurture customers and keep them coming back for more in the future.
As with marketing, you may only need to fall back on BPO providers for sales purposes during specific periods, such as in the wake of a product launch. So rather than expanding your internal team and then finding that some members are superfluous after the peak of activity has passed, outsourcing lets you get the benefits of an expanded department without the long term implications of permanent recruiting.
Research
All sorts of research initiatives can be outsourced according to your needs. Perhaps you want to identify a new target audience for your products and services. Perhaps you want to find an untapped niche in the market. Perhaps you want to see where competitors are getting the edge over you so that you can endeavor to close the gap.
Whatever the case, research outsourcing of all kinds is available in the modern marketplace, and it can benefit organizations in every industry.
Final considerations
By now it should be obvious that BPO is a valuable tool that companies can leverage whether they are multinational market leaders or small, ambitious brands with something to prove.
The main thing to keep in mind is that you should research BPO vendors carefully, and ensure that they meet the high standards you would expect from such a firm, especially when it comes to security. Check customer feedback and get recommendations if there is any doubt.