About Town Redondo: City hall communications, new Chamber of Commerce office
City looks to improve communications, customer service The City of Redondo Beach is set to begin a new project to improve its customer service. The six-month effort, approved by the city council at its September 5 meeting, includes monthly team meetings and city-wide customer service training with a focus on consistent messaging to residents. “The external (communication) is a direct reflection of the quality and the health of internal communication,” said Elizabeth Hause, assistant to the city manager. The project originated during city council strategic planning meetings. It’s meant to improve customer experience, address “brand alignment” (uniform email sign-offs, etc.) and to encourage community involvement in new ways. A previous, related plan was created in 2009 and updated in 2017 to account for social media. According to Hause, the earlier directives “lack in application measures and offer little structure on how to engage employees in the implementation effort.” This year, over the spring and summer, a group of city staff has worked on the new project with representatives from each department. Forbes leaves, Scully takes over community development Sean Scully, previous…
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