Click here for your guide on what to do if you think a casino is treating you unfairly.
It’s one thing for a casino to treat me unfairly, but my money takes it to a new level.
To me, there’s no greater disappointment than logging into your favorite platform with the hope of being entertained, only to come across a feeling of being robbed. It can be a lot more than just the fact that my withdrawal is taking too long. There can be some unusually made charges, random account access requests, or even a terrible user experience is something I’d classify as unfair treatment towards me.
Below, I’ll tell you what to do if you think a casino unfairly treats you.
Review The Platform’s Terms and Conditions
Is the platform treating me or my money unfairly, or is their actions something they outline in the terms and conditions? If it’s in the terms and conditions saying they can do what they’re doing and I’ve agreed to it, I can’t moan.
For example, there could be some restrictions about the bonus money, the period regarding the betting, and also the quantity lost during the play that you probably didn’t pick up on. I also have to admit, however, that some common sense that I learned the hard way is that sometimes these guidelines border on frustrating but they are completely legal.
When considering the terms, ensure you consider some of the issues that would assist you in finding a resolution. Do they impose withdrawal restrictions, for example? Maybe there’s a section on how fast payouts would happen or the handling of promotions.
Contact Customer Support
Sometimes, just speaking to a customer support agent can fix the issue. God help me if there’s no customer support! If live chat doesn’t give me an answer, I’ll go to emails. If they’re responding to nothing, I’ll panic.
When I go to customer service, I have ready my transaction IDs, dates, and screenshots (if I have them). The more informative I am, the more likely my issue will resolve quickly.
If support takes too long or is not useful, that’s when I feel that there is something more evil. I think it’s better to respond quite cool-headed and politely nonetheless. From my experience, there are times when some level of courtesy can help in solving the issue quickly. Nobody likes a Karen.
Escalate The Complaint
What if the website’s decision doesn’t appeal to you and seems too moderate?
Well, perhaps it is time for something more drastic. There were a few situations when this happened to me. And yes, it’s more troublesome, but it’s worth it.
The first thing I do is ask for higher authority, a supervisor, or the person in charge of the management, etc. At times, customer service agents may not have the authority to make executive decisions. If that does not work, then every competent site has a way of filing a complaint. Look for that in their help section or contact info.
Whenever you escalate an issue, keep hold of all the records related to the conversations and copies of any documents. If matters take a turn for the worse, having a paper trail is handy. I usually keep logs of all communication.
Getting The Help of Authorities
If all of the above does not work, a step that I’ve taken is contacting the appropriate authority that regulates the industry.
Most platforms are active and come under the supervision of a governing authority, and this is your best option if you think the treatment is that serious. In the UK, for example, you can contact the UK Gambling Commission, which overlooks a lot of gambling websites and businesses. They have straightforward complaint rules that you can use, allowing you to settle conflicts easily. Or you can contact arbitration services like those offered by Casino Meister – https://www.casinomeister.com/player-arbitration-pab/ – to help you resolve any dispute you may have.
Most countries have more or less similar systems for their level of gaming, which is why it helps to know where the site you are playing at is registered. The authorities should always help.
Untrustworthy Platform Signs
Reaching the stage where you feel wronged is unavoidable, but I have learned that not waiting for the situation to get out of control is the best and safe resolution. From the outset, I look for a quick and uncomplicated way to find a trustworthy platform so that I don’t wind up in this situation:
- License and regulation
- Clear and simple terms
- Patients’ feedback
- Available assistance
If you do wind up using an untrustworthy website, it falls under safe gambling. Follow the Gambling Commission guidance for help and advice as I mentioned earlier. An untrustworthy website will most definitely treat you and your money unfairly.
I know it’s not nice to be in this situation, but knowing how to deal with it will help, especially when it comes to your money. Ideally, you’ll never end up in this situation, but if you do, at least you have the steps to deal with it.
